This Privacy Policy explains how Heritage Trails handles personal data in connection with its website, booking inquiries, and guided culinary and market tour services.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances and ask us to review a request where permitted by law.
Requests should describe the information or action sought so we can assess and respond appropriately. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.
We retain personal data for the period needed to manage inquiries, bookings, payments, service coordination, and any follow-up records required for accounting, dispute handling, or legal compliance. When data is no longer needed, we delete it or de-identify it where practical.
When we make material changes, we will post the revised policy on this page and may provide additional notice where appropriate. The updated version applies from the date it is published unless stated otherwise.
We use personal data to respond to inquiries, manage bookings, confirm dates and group details, collect dietary and route preferences, process payments, coordinate meeting arrangements, communicate service updates, maintain records, improve website performance, and meet legal, accounting, and security obligations.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and related operational tasks. We may also share limited information with guides, venue contacts, or other coordination partners when needed to arrange a requested tour or confirm dietary and route details.
We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security, fraud, or safety concerns.
We may collect contact details, booking and payment information, group size, preferred dates, dietary information you choose to provide, language preferences, meeting-point details, and communications sent to us. We may also process limited technical data such as device, browser, and usage information when you use our website.
We receive data from website forms, email, telephone calls, consultation requests, payment-related communications, and messages exchanged during booking or tour coordination. We may also obtain information from service providers that support website operation, payment processing, or booking administration.
Our website may use essential cookies to support navigation and security, and functional or analytics cookies to understand site use and improve performance. Cookies may be session-based or persistent, depending on their purpose.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Browser settings can be used to block or delete cookies, but essential site functions may not work properly if certain cookies are disabled.
